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General Data Protection Regulation

What is GDPR?

GDPR (General Data Protection Regulation) is a new legislation which focuses on the way in which private data belonging to EU citizens is collected, stored, and distributed. And from the 25th May, 2018, companies must offer clear opt-in or opt-out directives to consumers.

In other words, to give consumers more control over their personal data, companies now require permission to use and store private data (personal information) and consumers have a right to know how companies are using, storing, or sharing their data.


How does Counselling & Life Coaching Services intend to store and process my personal data?

During your first counselling or life coaching appointment you will receive a copy of the following statement which explains data storage methods necessary to provide your counselling/life coaching treatment.



Privacy Statement

Counselling & Life Coaching Services is registered with the ICO (Information Commissioners Office) which means this company needs to tell you what data the company is collecting from you and what the company intends to do with it.


Data storage

Identifiable data

  • Your identifiable data captured on this form will be stored in a locked filing cabinet and destroyed by shredding, one month after your counselling or life coaching has ended.

  • If your preferred method of contact is by phone or text, your number will be stored in a password protected business mobile phone using your first name and last initial and deleted one month after counselling/life coaching has ended.

  • Your email address and any email correspondence will be stored in a Gmail account and deleted one month after counselling/life coaching has ended.

  • For the duration of your counselling/life coaching your preferred method of contact will be made available to the appointed therapeutic executor. 

Non-identifiable data

  • Anonymised session notes will be stored in a locked filing cabinet for a period of up to 7 years and shredded after this time period.

  • The counsellor/life coach receives regular Clinical Supervision where they can discuss anonymised session notes to support the counselling/life coaching treatment process.


Processing data

Your data will never be actively shared except where required by law such as if clinical case notes are subpoenaed by court, or if life or safety are seriously threatened, your counsellor/life coach may have to contact your GP or pass this information on to the relevant authorities. Wherever possible, your counsellor/life coach would discuss this with you beforehand.



Do you consent to Counselling & Life Coaching Services using your data in this way? Please write yes or no ......................

Signature..................................................................................................                                  Date………………………….……………


Full Name:



Email address:

Mobile/Telephone number:

Doctors Name/Surgery:


Privacy policy updates

Counselling & Life Coaching Services reserve the right to modify this privacy policy at any time, so please review it frequently. 


Website hosting data storage

Counselling & Life Coaching Services website is hosted on the platform. Your data may be stored through’s data storage databases on secure servers behind a firewall. In addition, Counselling & Life Coaching Services collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information and receive, collect and store any information you enter on this website or provide in any other way.

Your right to withdraw consent

A printed copy of this statement will be made available to you before any counselling work can commence and once signed you have a right to access this information and withdraw consent to Counselling & Life Coaching Services collecting and storing your personal data. 


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